Confirmation Page Before Submitting a Warranty Request
Welcome to the Warranty Confirmation Page
Thank you for choosing 4U Homes. As part of our commitment to your satisfaction, we offer a comprehensive warranty service to address any issues that may arise with your newly constructed home.
Please follow the steps outlined below to ensure that all necessary information has been reviewed before submitting a warranty request.
1. Review the Emergency Information Document
This document contains crucial information on how to proceed in the event of an emergency. It provides guidelines on what is considered an emergency and offers detailed steps to address common issues that may arise in your home, such as power outages, air conditioning failures, and water leaks.
2. Review the Emergency Information Document
Please review the list of items that are not covered by our warranty unless they were documented during the pre-closing inspection. Additionally, please note that:
- Service Fee: To initiate a warranty service request, please be aware that a service fee of $190 will be applicable under the following condition: If, upon inspection, it is determined that the service call was not warranted based on the terms of your home warranty, the service fee will be your responsibility.
| Item | Description |
|---|---|
| Appliances | Dents, scratches, or stains (covered under the manufacturer’s warranty; warranty claims should be made directly with the manufacturer). |
| Structural Integrity & Settlement Cracks |
Cracks in stucco, drywall, and other structural elements (considered homeowner maintenance). |
| Roofing | Damage to shingles and roof structures not reported during pre-closing. |
| HVAC | Issues caused by a lack of regular maintenance, such as not changing filters regularly, or by improper use of the system, including incorrect thermostat settings. |
| Electrical | Damage to electrical systems caused by power surges or external factors beyond the builder's control. |
| Plumbing Clogs | Clogs caused by improper use of plumbing systems, such as flushing non-flushable items. |
| Doors, Windows & Garage Doors |
Scratches, dents, and finish issues on doors, windows, and garage doors. |
| Walls, Ceilings & Flooring | Chips, scratches, cracks, and discoloration in walls, ceilings, ceramic tile, and hardwood flooring. |
| Cabinets & Countertops | Scratches, chips, dents, stains, seams, and finish issues on cabinets and countertops/vanity tops. |
| Pools | Damage or issues not reported during pre-closing inspections. |
| Glass & Mirrors | Breakage, cracks, and scratches. |
| Pest Damage | Any damage caused by rodents, ants, cockroaches, or other pests (excluding termites). |
| Paint Touch-Ups | Any paint touch-up items should be addressed during the pre-closing walk-through. |
| Leaks | Leaks caused by clogged gutters, downspouts, changes in grades, drainage around the home, or leaks caused by hurricanes or high-wind storms. |
| Structural Movement | Minor settling of the home or minor cracks in foundations that do not affect structural integrity. |
| Negligence or Improper Maintenance |
Any damage caused or worsened by negligence, improper maintenance, or intentional/improper operation by anyone other than the Builder or its agents/subcontractors. |
| Alterations to the Home | Damage caused by changes, alterations, or additions made to the home after the Limited Warranty commencement date by anyone other than the Builder or its agents/subcontractors. |
3. Acknowledgment of Review and Acceptance
Please read carefully: By proceeding with the warranty request, you confirm that you have reviewed and agree with the terms described above, including the warranty exclusions, the emergency information, and the applicable service fee.
Check the box below to continue:
I have read and accept the terms of the warranty, the exclusions listed above, and I am aware of the applicable service fee.
4. Continue to Submit Warranty Request
After checking the box, you will be able to proceed to submit your warranty request.